Privacy Policy

WEBSITE PRIVACY POLICY (10-25-22 VER)

Effective November 1, 2022

This Privacy Policy describes:

  • Information that we receive from you when you interact with this website (“Website”)
  • How we use and process the information that we receive
  • If and why Personal Information may be disclosed to third parties
  • Your choices regarding the collection and processing of your Personal Information

“We” or “the Company” throughout this Privacy Policy refers to NurseCore.  Please note that this Privacy Policy does not apply to information collected through third-party websites or services that you may access through the Website, and this Privacy Policy is separate and in addition to any patient care policy issued by NurseCore pursuant to the Health Insurance Portability and Accountability Act, as amended (HIPAA), applicable to individuals receiving home health services from NurseCore.  For information regarding your NurseCore patient protected health information and your rights under HIPAA, please visit the Notice of Privacy Practices.

Please review this privacy policy carefully. When you submit information to or through the Website, you consent to the collection and processing of your information as described in this Privacy Policy.  By using the Website, you accept the terms of this Privacy Policy and consent to our collection, use, disclosure and retention of your information as described in this Privacy Policy.

If you do not agree with any part of this Privacy Policy, please do not use the Website.

The Effective Date of this Privacy Policy is set forth at the top of this Policy. Whenever possible, we will provide you with advance written notice of our changes to this Privacy Policy. We will not make retroactive changes that reduce your privacy rights unless we are legally required to do so. Your continued use of the Website after the Effective Date constitutes your acceptance of the amended Privacy Policy. The amended Privacy Policy supersedes all previous versions.

Information We Collect

Types of Information

We collect various kinds of information that you provide to us as well as information we obtain from your use of the Website. Some of the types of information that we collect include:

  • “Personal Information”—information associated with or used to identify or contact a specific person. Personal Information includes:
  1. Contact data (such as e-mail address, street address, and telephone number);
  2. Demographic data (such as gender, date of birth and zip code);
  3. Information submitted through our Website such as the(Contact Us Form; and Certain Usage Data (defined below), such as IP address.
  • “Usage Data”—information about an individual’s online activity that, by itself, does not identify the individual, such as:
    • technical information, including your browser type, service provider, IP address, operating system and webpages visited; and
    • information about what you’ve searched for and looked at while using the Website.

Generally, we do not consider Usage Data as Personal Information because Usage Data does not identify the individual. Personal Information and Usage Data may be linked together. Different types of Usage Information also may be linked together and, once linked, may identify an individual person. Some Usage Data also may be Personal Information under applicable law.

How We Collect Information

Whether we collect certain types of information and how we process it depends on how you use and access the Website. Some information is collected automatically through use of cookies and similar data collection tools. We collect information about you in the following ways:

  • Use the Website. We collect Personal Information from you when you contact us for help or information or otherwise voluntarily provide your Personal Information.
  • Usage Data. We also automatically collect Usage Data when you interact with the Website.
  • From cookies and other data collection tools. We, along with the service providers that help us provide the Website, use small text files called “cookies”, which are small computer files sent to or accessed from your web browser or your computer’s hard drive that contain information about your computer, such as a user ID, user settings, browsing history and activities conducted while using the Website. Cookies are not themselves personally identifiable, but may be linked to Personal Information that you provide to us through your interaction with the Website. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier.

Cookies help us improve the Website by facilitating your use of the Website; enabling us to analyze technical and navigational information about the Website; and helping to detect and prevent fraud.  We also use other cookies and other data collection tools (such as web beacons and server logs), which we collectively refer to as “data collection tools,” to help improve your experience with the Website.

The Website also may use data collection tools to collect information from the device used to access the Website, such as operating system type, browser type, domain and other system settings, as well as the operating system used and the country and time zone in which the computer or device is located.

Web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to manage and delete cookies, visit www.allaboutcookies.org.  Some web browsers (including some mobile web browsers) provide settings that allow a user to reject cookies or to alert a user when a cookie is placed on the user’s computer, tablet or mobile device. Most mobile devices also offer settings to reject mobile device identifiers. Although users are not required to accept cookies or mobile device identifiers, blocking or rejecting them may prevent access to some features available through the Website.

How We Use Your Information

We use the information we collect for any of the following purposes:

  • To provide the Website to you;
  • To operate, improve and personalize the Website services we offer, and to give each user a more consistent and personalized experience when interacting with us;
  • For customer service, security, to detect fraud or illegal activities, or for archival and backup purposes in connection with the provision of the Website;
  • To communicate with users; and
  • To enforce our applicable policies.

How We Share and Disclose Your Information

We may share and disclose information as described at the time information is collected or as follows:

  • When you consent. We may share Personal Information with third parties if you have given us your consent to do so.
  • With third party service providers performing services on our behalf. We share information, including Personal Information, with our service providers to perform the functions for which we engage them. We may share information as needed to operate other related services.
  • For legal purposes. We also may share information that we collect from users, as needed, to enforce our rights, protect our property or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions. We will disclose Personal Information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share Personal Information as required to pursue available remedies or limit damages we may sustain.
  • In aggregated form. We may share Personal Information about you in an aggregated form—that is, in a statistical or summary form that does not include any personal identifiers.

Information Storage and Security

We retain information as long as it is necessary and relevant for our operations. We also retain Personal Information to comply with applicable law, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, collect amounts owed the Company and other actions permitted by law. After it is no longer necessary for us to retain information, we dispose of it according to our data retention and deletion policies.

We employ industry-standard security measures designed to protect the security of all information submitted through the Website. However, the security of information transmitted through the internet can never be guaranteed. We are not responsible for any interception or interruption of any communications through the internet or for changes to or losses of data. Users of the Website are responsible for maintaining the security of any password, user ID or other form of authentication involved in obtaining access to password protected or secure areas of any of our digital services. In order to protect you and your data, we may suspend your use of any of the Website, without notice, pending an investigation, if any breach of security is suspected. Access to and use of password protected and/or secure areas of any of the Website are restricted to authorized users only. Unauthorized access to such areas is prohibited and may lead to criminal prosecution.

Links to Third Party Services

The Website may contain links to third-party websites and services (“Third Party Services”) with which we have no affiliation. A link to any Third Party Service does not mean that we endorse it or the quality or accuracy of information presented on it. If you decide to visit a Third Party Service, you are subject to its privacy policy and practices and not this Privacy Policy. We encourage you to carefully review the legal and privacy notices of all other digital services that you visit.

Disclaimer: Not Child-Directed

The Website is not intended for use by children. If you are under the age of majority in your place of residence, you may use the Website only with the consent of or under the supervision of your parent or legal guardian.

Privacy Rights of Non-U.S. Residents

The Website is hosted and operated in the United States, and is not intended to target E.U. and other non-U.S. residents.  Use of the Website will result in transfer of information to the Company in the United States.  If you have nevertheless opted to access this site from outside the United States, this Privacy Policy will apply to personal information that the Company collects, uses, and distributes.  Should you have questions or concerns regarding your personal information, or to make a data subject request regarding your personal information please send an email to Corporate Compliance Officer at ComplianceHotline@NurseCore.com.

Contact

If you have any questions about this Privacy Policy, please contact us at:

ComplianceHotline@NurseCore.com, by telephone at 800-580-1195 or by mail at PO Box 201925, Arlington, Texas 76006

 

WEBSITE PRIVACY POLICY (10-25-22 VER)

** California Residents **

Effective November 1, 2022

This Privacy Policy is intended to comply with the California Consumer Privacy Act (CCPA), California Online Privacy Protection Act (CalOPPA), California Notice Data Security Act and other applicable privacy laws.  Consumers with disabilities may access this policy in an alternative format by sending an email to: ComplianceHotline@NurseCore.com.  The Company does not and will not sell Personal Information.

For purposes of this California privacy policy, “Personal Information” means anything that identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular California consumer or household.

Notice of Categories of Personal Information We Collect and How We Use It

  • Personal contact information such as name, address, telephone number and email address. We obtain this information from you when you use our Website and social media platforms or otherwise communicate with us.  We do not share this information with third parties who sell or use the information for their own purposes.
  • Personal demographic information, such as gender, age and zip code. We do not share this information with third parties who sell or use the information for their own purposes.
  • Information submitted or posted on our Website, such as the information submitted via the Contact Us Form. We do not share this information with third parties who sell or use the information for their own purposes.
  • Internet and other electronic network and app activity information such as browsing history, search history, IP address, location (in mobile environments) and information regarding your interaction with an internet website, application or advertisement are collected through the use of website or app cookies and web beacons from trusted service providers, who may then use this information to promote and provide our products and services to you and manage our relationship with you. We do not share this information with third parties who sell or use the information for their own purposes.
  • Professional, employment-related, and educational information, such as, for applicants and employees, personal identifying and contact information and numbers, prior education and work history, skills and qualifications for the position; salary expectations; source for learning of the sought position; driving record or other information about the ability to perform the position; immigration status. For employees, we may use this information for communication; to verify employment status and driving status; to pay wages; and to administer other employment-related benefits.  We obtain this information from you, employment recruiters and referral sources. We use and share this information with trusted service providers to perform credit background checks.  We also use and share this information with trusted service providers to manage our human resources activities.

The Company does not and will not sell your Personal Information.

Please note that information subject to HIPAA protections are not included in Personal Information for purposes of this policy and are not governed by its terms.  If you are receiving home health services from the Company, for information regarding your protected health information and your rights under HIPAA, please visit the Notice of Privacy Practices.

Right to Know About Personal Information Collected, Disclosed or Sold

You have the right to know about the Personal Information we collected about you during the prior 12 months.  We do not disclose or sell Personal Information. Consumers with disabilities may access this policy in an alternative format by sending an email to: ComplianceHotline@NurseCore.com

Specifically, you have a right to know:

  • The specific pieces of personal information we have collected about you and your household, and
  • The categories of personal information we have collected about you, and your household including the categories of sources from which your Personal Information was collected, business or commercial purposes for which your Personal Information was collected. The Company does not sell or disclose Personal Information.

The categories of Personal Information that we collected in the past 12 months are discussed above in the Notice of Personal Information We Collect and How We Use It.  We have not disclosed or sold any Personal Information to third parties for a business or commercial purpose in the past 12 months.  We do not sell the Personal Information of minors under 16 year of age.

If you use an authorized agent to exercise your right to know about your Personal Information, we will verify the identity or your authorized agent by requiring your authorized agent to provide us with either (1) your power of attorney authorizing the authorized agent to act on your behalf or (2) your written authorization permitting the authorized agent to request access to your Personal Information on your behalf together with the identity verification information for you described above depending upon whether the authorized agent is requesting the categories of Personal Information about you or specific pieces of Personal Information about you.

Within 10 days of receiving your request to know, we will confirm receipt of your request and provide information about how we will process your request, including a description of our process to verify your identity and when you should expect our response.  Generally, we will respond to your request within 45 days and provide you the requested Personal Information by mail or a readily usable electronic format.  Under certain circumstances, we may take up to 90 days to respond to your request.  In these circumstances, we will provide you with notice and an explanation of the reason we will take more than 45 days to respond to your request.

If you are requesting to obtain specific pieces of your Personal Information and we are unable to verify your identity, we will deny your request and inform you that we cannot verify your identify and explain why we have no reasonable method with which we can identify you.  However, we will treat your request as a request to obtain the categories of Personal Information we collect as described below.

If you are requesting to obtain the categories of Personal Information we collect, and we are unable to verify your identity, we will deny your request, inform you that we cannot verify your identify, and direct you to our Privacy Policy which describes our general business practices regarding the collection, maintenance and sale of Personal Information.  We will also explain why we have no reasonable method with which we can identify you. 

By law, we can deny your request to know specific pieces of your Personal Information, in whole or in part, if it conflicts with federal or state law.  If we deny your request for these reasons, we will notify you that your request has been denied and explain the reasons for the denial.  If your request in denied only in part, we will disclose the reminder of the Personal Information you requested.

By law, we cannot provide you with specific pieces of your Personal Information if the disclosure creates a substantial, articulable, and unreasonable risk to the security of your Personal Information.  Additionally, we are prohibited by law from disclosing to you your Social Security number, driver’s license number or other government-issued identification number, financial account information, any health insurance or medical identification number, an account password, or security questions and answers.

Notice of Your Right to Request Deletion of Your Personal Information

You have the right to request us to delete the Personal Information that we have collected or maintained about you and your household. You can request us to delete your Personal Information by calling us at our toll-free telephone number: 800-580-1195 or by asking for and completing a written request to know form at one of our physical locations.  To ensure that the request is coming from you and to protect the security of your Personal Information, we require that you provide us with 2 out of the following 4 data points to verify your identity if you are requesting access to the categories of Personal Information we collect:  (1) email address (2) telephone number, (3) description of the product or service you purchased or inquired about, and (4) the security code from your credit card. 

If you are requesting to delete sensitive information such as family photographs information, you must provide us with us with 3 out of the following 4 data points described above to verify your identity.

If you use an authorized agent to exercise your right to delete your Personal Information, we will verify the identity or your authorized agent by requiring your authorized agent to provide us with either (1) your power of attorney authorizing the authorized agent to act on your behalf or (2) your written authorization permitting the authorized agent to request access to your Personal Information on your behalf together with the identity verification information for you described above depending upon whether the authorized agent is requesting the categories of Personal Information about you or specific pieces of Personal Information about you.

Within 10 days of receiving your request to delete, we will confirm receipt of your request and provide information about how we will process your request, including a description of our process to verify your identity and when you should expect our response.  Generally, we will respond to your request within 45 days.  Under certain circumstances, we may take up to 90 days to respond to your request.  In these circumstances, we will provide you with notice and an explanation of the reason we will take more than 45 days to respond to your request.

If we are able to verify your identity, we will delete your Personal Information by one of the following deletion methods and will notify you of the deletion method used:

  • Permanently and completely erasing the Personal Information on our existing systems except our archived or back-up systems;
  • De-identifying the Personal Information; or
  • Aggregating the Personal Information.

We may offer you the option to delete a select portion of the Personal Information you requested to be deleted in addition to the option to delete all of the Personal Information you requested to be deleted.

Prior to deleting your Personal Information, we will send you an email or call you to confirm that you want your Personal Information deleted.

If your Personal Information is stored on or archived or back-up systems, we will delete the Personal Information as described above when our archived or back-up system in next accessed or used.

We will also direct our service providers to whom we have provided your Personal Information to delete your Personal Information.

If we are unable to verify your identity, we will deny your request and inform you that we cannot verify your identify. 

By law, we may also deny your request to delete if retention of your Personal Information is necessary to:

  • Complete our transaction with you, perform a contract with you or if your Personal Information is reasonably anticipated within the contest of our ongoing business relationship with you,
  • Detect security incidents, protect against malicious, deceptive, or illegal activity or prosecute those responsible for this activity;
  • Debug to identify and repair errors that impair existing intended functionality of our systems;
  • Exercise free speech rights;
  • Comply with the California Electronic Communications Privacy Act;
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest;
  • Enable solely internal uses that are reasonably aligned with your expectations;
  • Comply with a legal obligation; or
  • Otherwise use your Personal Information internally in a lawful manner that is compatible with the context in which you provided the information.

If we deny your request to delete, we will:

  • Inform you that we have denied your request and describe the basis for the denial including any legal exception permitting denial;
  • Delete any Personal Information that is not subject to the legal exception above; and
  • Refrain from using the Personal Information retained for any other purpose than provided for by that exception.

In responding to your request to delete, we will maintain a record of your request for the legally required period of 24 months.

Privacy Policy Regarding Children

We do not collect, use or sell Personal Information of children age 16 or under.

Right to Nondiscrimination

You have the right to receive our products and services on equal terms regardless of whether or not you exercise your rights under the CCPA.

Privacy Rights under CalOPPA

Individual California residents may request information about our disclosures of certain categories of Personal Information to our affiliates or third parties for their direct marketing purposes.  We will provide a list of the categories of Personal Information disclosed to third parties or our affiliates for their direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties or affiliates. This request may be made no more than once per calendar year. Individual California Users must submit their requests to us either by email at ComplianceHotline@NurseCore.com or write us at: NurseCore c/o Compliance Officer, PO Box 201925, Arlington, Texas 76006.  We reserve our right not to respond to requests submitted other than to the email or mailing addresses specified in this section. 

Further Information about Our California Privacy Policy

 If you have questions or concerns regarding this Privacy Policy, please contact us at:

ComplianceHotline@NurseCore.com or write us at: NurseCore c/o Compliance Officer, PO Box 201925, Arlington, Texas 76006

This California Privacy Policy was last updated on November 1, 2022.